Turn support tickets into product-feedback themes
xAI's support post describes a bot that reads product feedback in support tickets each day and turns it into clear themes for engineering.
Last verified: Oct 18, 2026
The problem
Customer feedback is buried in tickets, and nobody has time to read them all.
How the bot does it
From xAI:
- SpaceXSI says its bot synthesizes more than 20,000 points of product feedback from support tickets each day and turns them into themes for engineering. That's SpaceXSI's own figure and scale, and its post is the only source.
- A small business would run the same job on far fewer tickets.
Setup steps
- 1Connect your help desk with read access.
- 2Pick a daily or weekly schedule.
- 3Ask for themes with counts and example quotes.
- 4Tell it: contact no customers and change nothing.
Example prompt
Each day, read yesterday's support tickets, pull out product feedback, and group it into themes with ticket counts and two example quotes each. Send it to me. Contact no customers. Change nothing.
The result
A short list of what customers struggle with, backed by ticket examples.
Sources
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